IT Specialist

to users to maximize the productivity value of technology in business.

An ideal candidate would possess both strong technical knowledge in relevant areas, and an aptitude for problem-solving.  Good communication skills and customer-oriented manner would be necessary to succeed in this role.

Job Duties and Responsibilities

• Excellent communication skills with a commitment to understanding customer requirements as well as business objectives.
• Ability to provide effective, strategic advice on the use of technology to achieve shared goals.
• Commitment to supporting new technology implementation.
• Patience and ability to train users in both new and existing IT systems.
• Provide assistance with technical issues across a variety of platforms as needed.
• Problem solving skills to revise existing systems and suggest improvements.
• Create dashboards and reports to present meaningful data to sales organization.
• Assist business users and troubleshoot problems with company’s ERP system.
• Work with 3^rd party vendors to perform upgrades and resolve issues with business systems.
• Maintain secure IT environment through implementation and enforcement of necessary security tools and processes.
• Configure and maintain user hardware and equipment.

Job Requirements and Qualifications

• BS/BA in computer science, IT or relevant field
• 10+ years of experience in IT related occupation
• Proven ability to troubleshoot hardware, software and network issues
• Experience supporting Windows OS, MS Office, Windows Server, SQL Server, Gmail, AWS, Active Directory, Google Drive, ERP/CRM systems, WordPress, and other back-office tools in a business setting
• Proficient in set up and configuration of PC hardware and software installation
• Working knowledge in database programming (MS-SQL)
• Proficiency in Microsoft PowerBI is a plus
• Strong Excel skills
• Ability to embrace new technologies and knowledge-share with business users
• Solid interpersonal skills