Sales Specialist

Norwood, MA, US
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Reporting to the Owner, the Sales Associate is responsible for helping customers select the correct product, schedule the installation or delivery, order key parts and resolve all customer concerns.

Title:                Sales Associate
Reports to:      President
Salary:             Commensurate with experience


  • Greet customers and guide them in their decision in purchasing a hearth product or accessory
  • Close the sales and schedule an installation date
  • Order select parts and manage the customer until installation is complete
  • Juggle multiple customer orders
  • At least 3 years of consumer retail or contractor sales experience
  • Very strong sales skills
  • Extremely personable
  • Strong communication skills
  • Professionally presentable
  • Detailed oriented
  • Ability to work Saturdays and longer hours during busy season
  • Computer savvy
  • Fun to work with
70%     Sell fireplace, inserts, stoves, grills and accessories
20%     Coordinate ordering of parts and scheduling of installation
10%     Resolve customer concerns
Key Selection Requirements
50%     Selling skills
  • Understanding customer needs
  • Explaining and demonstrating product options
  • Overcoming objections
25%     Extremely strong interpersonal skills
  • Great communication skills
  • Professional appearance
  • Ability to work with high-end customers
25%     Organized and detailed oriented
  • Can juggle multiple customers and orders at one time
  • Very organized with attention to detail
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